Frequently Asked Questions 

  1. How do I achieve the perfect at-home manicure?

After filing and smoothing out the nails, apply your first stroke of polish down the center of your nail. Then, add another stroke of polish on either side of the first stroke. On average, you should be able to cover your nail in 2-3 strokes. Repeat on each nail. Let it dry for at least 1 minute before applying your second coat of polish. Finally, seal your nails with Color Dept.’s The Top Coat to maximize shine and protect your polish for long-lasting wear. Julie’s Tips: Wash your hands before you start painting your nail to remove any oils or residue & don’t forget to listen to your favorite playlist while you dress up your nails! 


  1. How long does it take for the polish to dry?

Once you’ve given yourself a manicure or pedicure, allow 60 seconds of dry time. For best results wait about two minutes to let the polish dry. Julie’s Tips: Before you start painting your nails, fill a bowl with ice cubes and run cold water over the top. Then, when you finish painting your nails, dip your nails in for about a minute. This will help solidify the polish all the way through, not just on top. 


  1. How long does nail polish last on your nails?

Color Dept. nail polish lasts for an average of 6 days without chipping! The wear of our long-lasting nail polish has been lab tested by our manufacturer.


  1. How long do Color Dept’s polishes last?

Once a bottle has been opened, it will last for 3 years.


  1. Are the shades limited edition?

Yes! Our curated collections are limited edition. So, get them while they last!


  1. Is Color Dept. vegan and cruelty-free?

Yes! Aside from being Vegan, Color Dept. is Leaping Bunny-approved and Peta Certified. We are animal lovers, so we do not use animal-derived ingredients or test on animals.


  1. How do Color Dept.’s polishes differ from others?

Color Dept. is proud to be Free AF*, Freshly Made in the USA, Cruelty-Free, Vegan, and Woman Owned. Our eco-friendly formulas set us apart from other brands because our nail lacquers are long-lasting, 6-day wear with no chip & superfood infused, made from fruits & veggies. 


  1. What does AF* mean? 

Color Dept nail lacquer is ALL-FREE. Our products are formulated without any harmful ingredients because we care about what goes into our formulas and what goes onto our customers’ nails. AF* stands for All Free, which means that our nail lacquers are formulated without these harmful ingredients: Toluene, Xylene, Acetone, Phthalates (including DBP and DPHP), Triphenylphosphate, Ethyl Tosylamide, Synthetic Camphor, Formaldehyde, Formaldehyde releasers, Tosylamide/Formaldehyde Resin, Tosylamide/Epoxy resin, Benzophenones (-1, -2, -3), Sulphates, Hydroquinone (HQ), Hydroquinone monomethyl ether (MEHQ or 4-Methoxyphenol), MEK, Silicone, Bisphenol A, Glycol ethers of series E, Tert-Butyl Hydroperoxide, Parabens, Triclosan, Methylisothiazolinone (MIT), Mineral oil, Retinyl palmitate, Coal tar, Triclocarban, Animal-derived ingredients, Synthetic fragrances, Gluten


  1. What are the ingredients in Color Dept nail lacquer?

We believe nail care should be clean, fun, fresh, and chic. We left the nasties out and put only the good stuff in. Color Dept nail polish is made with plant based ingredients, 85% clean and made from fruits & veggies to help nourish your nails while giving you a colorful variety for all your nail personas. The base of our timeless colors is made from wheat, potato, manioc and corn. We replaced the conventional solvents, plasticizers and nitrocellulose with healthier nail lacquer ingredients. The ingredients vary slightly from polish to polish because different shades use different dyes and pigments. Color Dept nail lacquers may contain: Butyl Acetate, Ethyl Acetate, Nitrocellulose, Acetyl Tributyl Citrate, Adipic Acid/Neopentyl Glycol/Trimellitic Anhydride Copolymer, Alcohol, Stearalkonium Bentonite, Adipic Acid/Fumaric Acid/Tricyclodecane Dimethanol Copolymer, Isopropyl Alcohol, Phosphoric Acid, N-Butyl Alcohol, Diacetone Alcohol, Isosorbide Dicaprylate/Caprate, Caprylic/Capric Triglyceride, Water (Aqua), Propylene Glycol, Glycerin, Cirtus Aurantium Dulcis (Orange) Fruit Extract, Glycolic Acid, Lactic Acid, Malic Acid, Gluconolactone, Iron Oxides (CI 77499), Punica Granatum Bark Extract, Citric Acid, Vaccinium Myrtillus Fruit Extract, Sodium Benzoate, Potassium Sorbate, Spinacia Oleracea (Spinach) Leaf Extract, Rubus Idaeus (Raspberry) Leaf Extract MAY CONTAIN: Aluminum Hydroxide, Triethoxycaprylylsilane, Norbornanediamine/ Resorcinol Diglycidyl Ether Crosspolymer, Titanium Dioxide (CI 77891), Hydrogen Dimethicone Ferric Ammonium Ferrocyanide (CI 77510), Iron Oxides (CI 77499), Ext Violet 2 (CI 60730), Red 28 (CI 45410), Blue 1 Lake (CI 42090), Yellow 5 Lake (CI 19140), Red 6 Lake (CI 15850), Red 7 Lake (CI 15850)


  1. What is the best way to store and preserve my Color Dept. lacquers?

Your polishes will stay at peak freshness when you store them in a cool, shaded place.


  1. Why do some shades look different color tones online than in person?

Each computer monitor/screen is calibrated differently, which may cause some shades to appear different online than in person. 


  1. Where can I find Color Dept. on social media?

You can connect with us on Instagram and Facebook.  Show off your cute nails and tag us at @COLORDEPT #DEPTMUSE


  1. How do I sign up for Color Dept’s newsletter?

Signing up for our email list is easy and the best way to keep up to date on product launches and upcoming sales. So, join the Color Dept Family, today!


  1. Where can I buy Color Dept products?

Color Dept. is currently available exclusively on ColorDept.com. You won’t find our products in any stores and no other websites are authorized to sell Color Dept. 


  1. How do I reach customer services?

We always strive to ensure our customers have an optimal shopping experience and receive our quality products in pristine condition. If you are having any difficulties or would like to inquire about an order, please contact us via email at info@colordept.com or call us at 1-800-690-8686 so that we can get to the bottom of any issue you may be having and correct it.


  1. What payment methods are accepted?

We accept all major credit card, debit cards and PayPal payments.


  1. How do I edit or cancel an order?

Unfortunately, you may not edit or cancel an order once it is processed. You may contact customer service and a representative would be more than happy to assist you with any issues or questions you may have. 


  1. What is your shipping policy?

Currently, Color Dept. ships anywhere within the United States. We are working diligently to be able to ship internationally soon. 

We use UPS for orders within the US. Standard U.S shipping carrier rates apply, which includes a fee of $6.99. Delivery typically takes 5 to 7 business days after your order is processed. 

Send us an email if you have any concerns regarding your order. In the unfortunate event that your order is damaged while in route, report the issue within 7 days of reported delivery and we will kindly replace anything damaged. 


  1. What Is Your Return & Refund Policy?

OMG, did one of your fashionable nail lacquers break in shipping? Let’s get you a replacement! Please email info@colordept.com within 7 days of receiving your order. 

All Sales are Final. Unfortunately, we do not accept returns or exchanges for any reason other than a product arriving damaged. 


  1. What is your process for damaged shipments?

Our goal is to ensure our products reach you in perfect condition. If your product is damaged, please call our Customer Service Line 1-800-690-8686